Squish Support Request Wizard

To open the Squish Support Request Wizard, select Help > Contact Support.

The wizard guides you through the process of creating a customer support ticket. The first step asks for your contact information. You must enter a valid E-mail address. You can retrieve your Customer ID from the license info.

"Support Request Wizard step 1"

In Step 2, you can click a link to search known Squish issues, or describe the issue and the steps for reproducing it. You cannot leave the Summary and Description empty.

"Support Request Wizard step 2"

In Step 3, you can add file attachments to the support request. You should add at least the support information .zip file that you can generate by clicking the Collect and Attach Support Information, which opens the Collect Information for Squish Support dialog. To add any file to the support request, chick the Add Attachment button.

The total size of attachments is limited to 50 MB. When the limit is crossed, a warning appears. To remove attachments, click the red X button.

"Support Request Wizard step 3"

Click the Submit Support Request button to send the request. Subsequent communication happens over email.